Support & Help

Need a hand? We're here to help you get the most out of The LAB. The fastest way to reach us is by email — we typically respond within 1–2 business days.

Email: [email protected]

Getting Started

• Athletes & parents: Create a free profile, find a coach from the Discover page, then book a session or register for an event.
• Coaches: Build your Page with services and availability, create events, and plan sessions from your activity library in the Calendar.
• Communities & teams: Organize members into groups and teams, schedule shared events, and stay in sync with built-in group chat.

Frequently Asked Questions

How do I book a session or sign up for an event?

Open a coach's Page, choose a service or event, pick a time, and complete checkout. You'll receive a confirmation and reminders.

How do payments work?

Payments for in-person coaching and events are processed securely through Stripe. The LAB never stores your full card details, and coaches receive payouts to their connected account.

How do I get a refund?

Refunds are handled by the coach or community that hosted your session or event. Reach out to them through the app, or email [email protected] if you need assistance.

How do I become a verified coach?

Anyone can offer services in The LAB. To earn the verified green check in your sport, submit a coaching application. We'll review your background and credentials.

How do I manage notifications?

You can enable or disable push notifications at any time from your account settings.

How do I delete my account or data?

You can request deletion of your account and personal data at any time by emailing [email protected]. See our Privacy Policy for details on how we handle your information.

Contact Us

For any question, bug report, or feedback, email [email protected]. Please include your account email and a description of the issue so we can help quickly.

See also our Privacy Policy and Terms of Service.