Privacy Policy
The LAB ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform to connect athletes, coaches, and parents for sports training and event scheduling.
Information We Collect
- Account Information: When you register, we collect your name, email address, and user type (Coach or not). Coaches may provide additional information for verification.
- Profile Data: Information you add to your profile, such as experience, skills, and contact details.
- Booking & Event Data: Details about events you create, join, or book, including schedules, locations, and participants.
- Payment Information: We process payments via secure third-party providers (e.g., Stripe). We do not store your full payment card details on our servers.
- Calendar Data (Coaches only): If you connect your Google Calendar, we access your calendar events solely to integrate your schedules, manage your availability, and prevent double-booking. We do not share your calendar data with other users.
- Usage Data: We collect information about how you use the platform to improve our services.
How We Use Your Information
- To provide and improve our booking and scheduling services.
- To verify Coach accounts and manage user profiles.
- To facilitate event creation, sign-ups, and notifications.
- To process payments and manage financial transactions.
- To sync and display calendar availability for Coaches (if connected).
- To communicate with you about your account, events, or updates.
How We Share Your Information
- We do not sell or rent your personal information.
- We share information only as necessary to provide our services (e.g., with payment processors or calendar providers you connect).
- We may disclose information if required by law or to protect our rights.
Your Choices
- You can update or delete your profile information at any time.
- Coaches can disconnect their Google Calendar or other integrations at any time from their account settings.
- You may request deletion of your account by contacting us.
Third-Party Services
Our platform integrates with third-party services such as Google Calendar and Stripe. Your use of these features is subject to their respective privacy policies.
Data Protection & Security
We take reasonable and industry-standard measures to protect your information:
- Encryption in transit: All data transmitted between your device and our servers is secured using HTTPS (TLS).
- Encryption at rest: Information stored in our databases is encrypted by our hosting providers to help prevent unauthorized access.
- Access controls: Access to personal data is restricted to authorized personnel only and is subject to role-based controls.
- Data minimization: We collect and retain only the information necessary to provide our services, and we delete or anonymize data when it is no longer needed.
- User rights: You may request deletion of your data or account at any time by contacting us.
Contact Us
For questions or concerns about this policy, contact us at [email protected].